FAQ & Shipping
FAQ & Shipping
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Do you ship internationally?
- Yes, we ship worldwide.
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What is the refund policy?
- You can refund the product within 30 days of receiving.
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How much is shipping?
- Standard International Shipping: 4-15 business days
- All orders dispatched within 1 business day (up to 3 days in peak periods)
- Free shipping; option to upgrade for insurance.
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Is your website secure with my personal information?
- Yes, we use SSL security to encrypt all your personal information.
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What are the available payment methods?
- Visa, Mastercard, American Express, Paypal, Amazon, Apple Pay, Google Pay.
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I have more questions!
- Contact us through the contact page, and we'd love to help you!
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Q: Can I return the item if it doesn't work for me?
- A: Yes. If your product is damaged or doesn’t work as described, reach out within 30 days for a 100% Money back.
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Q: How do I check the status of my order?
- A: You will be emailed your receipt immediately after placing your order. Once shipped, you will receive your tracking number.
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Q: Do you provide a quality guarantee for all the products being sold?
- A: Absolutely! Contact us if you don't like the product or find damages, and we'll address it.
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Q: How can I get in contact with you?
- A: We handle customer service through email. Email us at sales@marellaa.com and we will get back to you as soon as possible!
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Q: Do you offer a refund if I don't like the product?
- A: Absolutely! We offer a full refund on your order if you don't like the product or it doesn't suit your lifestyle. Contact us, and we will get things fixed for you.